Custom & Concierge

We got you

Chinatown's small business jewelers have vast inventories and specialize in custom work. If you are interested in something you don't see on our site, we do offer custom and concierge orders.

For the best quote for a custom & concierge request, we recommend including the following details:

Inspiration - This can be photos, listings from another site, or even a hand-sketch. The more specific, the better!
Budget - We view budgets and as cap, not a goal. Quotes tend to depend heavily on the price of gold, and we will use your budget to set expectations and work within your constraints.
Material preferences - such as solid vs hollow 14k gold, natural vs lab diamonds, gemstone grade
Timeline - Please allow 2-3 weeks from time of payment for made-to-order custom pieces, or let us know if you are on a stricter timeline. We have fulfilled custom orders in as quickly as one week when available.

Know what you want?

To prioritize your inquiry, you can also submit a priority inquiry deposit. This is a partially refundable $10 deposit to ensure your inquiry is addressed within 2 days. With a priority inquiry:

The $10 deposit will apply to your final order
If we do not fulfill your custom order, you will be refunded $5

Priority inquiries are by no means a requirement for custom and concierge service, but help us prioritize those who are committed to ordering through one of our small businesses.

Partnering with Small Business Jewelers

We work with AAPI business owners in the New York area who have operated their jewelry businesses for generations. Our small business partners have expertise in fine gemstones, custom jewelry, and jewelry repairs, and offer high quality jewelry at prices more affordable than most retailers.

Chinatown small business jewelers tend to face negative stigmas and lack of foot traffic, which is why we encourage customers in the New York area to visit these sellers in-person to shop with them directly when possible. In-store visits are great for to personalized service, special offers, and great local food recs!