Shipping & Return Policy

By using, you are agreeing with our Terms of Service. If you do not agree to the aforementioned terms, you must promptly leave the site.


For standard orders please allow up to 9 business days for order processing and shipping, unless otherwise specified on the product page. For all custom orders, please allow an additional 9 business days. If you have timing constraints and need your order sooner, please Contact Us, and we will work with you and our sellers.

Return Policy

The return policy for a given order is set by the fulfilling seller. Currently, all standard orders may be exchanged for store credit within 7 days of arrival unless otherwise specified on the product page or order confirmation. The customer is responsible for return shipping or local drop-off. L. Lu Fine Jewelry is not responsible for lost returns. All custom orders are final sale. If you have questions or concerns regarding our return policy, please Contact Us or email, as we make exceptions to our policy on a case-by-case basis.